Frequently asked questions

We have provided this list of frequently asked questions so that your questions are hopefully answered here. If not, please contact us. Note: the previous FAQ for previous versions of Growl is at the previous faq page.

What is coming in Growl 1.3.1?

Growl 1.3.1 has been released. The version history page lists what has changed.

The Growl uninstaller removed Growl 1.3. What happened?

Growl 1.2.2 lives inside of a preference pane. The Mac App Store is installing Growl 1.3 into the location that Growl 1.2.2 was at. The uninstaller will actually remove Growl 1.3 because of this, since it is removing the preference pane. Luckily, there is an easy way to resolve this issue. Follow these steps:

  1. Open System Preferences, make sure that Growl is not there. If Growl is in System Preferences, run the Uninstaller from our downloads page again.
  2. Go to the Mac App Store and locate Growl in the app store. Click this link to take you to Growl in the app store.
  3. Click to download Growl again. It may look like you are purchasing Growl, but you will be prompted by the app store to download Growl again for free.

Why are no applications showing up?

Growl 1.3 changes a few things for Growl. One of those things is that applications which have not kept up with their Growl support will likely not work with Growl 1.3 until they are updated. There are two reasons for this:

  1. They are using Growl framework 1.2.0 or older.
  2. They are using a programming call which will not work right.
  3. You are using an old version of an application.

There is an easy way to find out if the application you are having problems with is having the problem in #1. You can run the Growl Version Detective, located on our downloads page. Make sure that the framework is at version 1.2.1 or higher. We are working on a way to make it so that you can update the framework version yourself. However, for any application which is not up to date, you should contact the developer of that application. We have tried to contact as many developers as we could about the issue. If you find that the application you would like to use is not working, please contact us first if it is not on this list:

  • Firefox and Thunderbird - Mozilla has removed support for Growl in lieu of their own notifications solution.
  • Skype - Use the Growl Version Detective, located at our General Downloads section, to update the framework that Skype uses. Then go into Skype Preferences, to the Notifications tab, and enable Growl under Visual Notifications.

There are many applications we just don't know even have Growl support, or that we do not know how to contact. When contacting us, please let us know what applications you need to have working with Growl and we'll be happy to help from there.

How do I turn off the menu bar icon?

Please updated to at least Growl 1.3.1. This version introduced an option to disable the menubar icon.

Growl keeps stopping and disappearing from my menu bar. Why?

First, please update to the latest version available in the App Store. If the problem still occurs, please open Console and see if there is a crash log associated with the problem. If there is please send it to us via one of the methods on the contact page.

How do I get Growl to work with applications from Apple?

Growl by itself does not notify about anything, applications need to be able to notify Growl about what is going on. However, applications from Apple such as iTunes do not have Growl support, so you usually have to download something else in order to get that to work.
Here is how to do that for each of these applications:

  • Apple Mail - Apple Mail requires something called GrowlMail in order to send notifications to Growl from Mail. You can find information about GrowlMail here. Also, instead of GrowlMail you can use an AppleScript. We do not have any recommendations for one at this time.
  • iTunes - You can download Growl 1.2.2 from the downloads page and find GrowlTunes inside of the Extras folder, which will help with sending notifications about track changes to Growl. We are working on getting GrowlTunes into the App Store
  • iCal - The only application we know of to help with iCal is OmniGrowl

How do I disable the Rollup window?

Please update to at least Growl 1.3.1. This version was the first to introduce an option to disable the Rollup window.

Where is the source code?

Source code has been posted. This page has more information on how to get source code for Growl. We push the branch for the released code once it has been released to the app store.

How do I disable the update checker in 1.2.2 and below?

The update checker in Growl 1.2.2 and below will run automatically every 24 hours. The update checker in 1.2.2 admittedly is not great, and is one of the reasons that Growl is now in the App Store.

For those who wish to continue to run Growl 1.2.2, you can do so but will likely benefit from disabling the update checker.

To disable the update checker, follow these steps:

  1. Open System Preferences
  2. Click on Growl
  3. Click on the About tab at the top
  4. Please make sure that you are using 1.2.2. If you are not, please update to 1.2.2 available here
  5. Uncheck "Check for updates automatically"
  6. Close System Preferences, you are done